Customer Service

By providing your contact details you agree to be a Beach Road Wine VIP member and abide by the following terms and conditions:

Subscription Terms and Conditions

  1. You subscribe to receive future special offers, promotions plus information about special events from Beach Road Wines until such time as you request us to stop.
  2. Should you wish to opt out at any time simply let us know by unsubscribing from your email.
  3. Your details remain yours and may only be shared with our agents for the purposes of communicating Beach Road Wine offers. They will NOT be sold or rented to any other companies.

The Beach Wine Club Terms and Conditions

  1. It is an offence under the Liquor Licensing Act 1997 to sell or supply liquor to persons less than 18 years of age. You certify that you are over 18 years of age or older and the wines you are purchasing are not for resale.
  2. The Beach Wine Club member will be charged $150 to receive 6 bottles of wine, per quarter. Members will be charged for and sent packs in July, September, December and March of each year.
  3. Payment to be made via credit card only. You hereby authorise Beach Road Wines to charge your account or nominated credit card for your wine orders.
  4. You acknowledge that you will automatically receive and be charged for you subscription cases on an ongoing basis, unless you have suspended your regular shipments or cancelled your membership. Membership may be cancelled anytime. Cancellation must be received in writing (email is best). If cancellation is made within one week of receiving wine pack, then member will be charged for that pack.
  5. You understand that it is your responsibility to inform Beach Road Wines of any change in your address & delivery details. You understand that any charges incurred by Beach Road Wines associated with the recovery and/or redirection and/or re-dispatch of wines delivered to an incorrect or old address will be the responsibility of you the member, and that such charges will be applied to your nominated bank account or credit card.
  6. All orders are insured against physical loss and damage whilst in transit. If for some reason you are not satisfied with the wines that have been delivered, or if they have been damaged, we ask that you contact us immediately and the wines be returned within 21 days for a refund to be actioned. You are not entitled to a refund that is based solely on change of mind.
  7. You subscribe to receive future special offers, promotions plus information about special events from Beach Road Wines until such time as you request us to stop. Should you wish to opt out at any time simply unsubscribe or let us know by phone or email.
  8. Your details remain yours and may only be shared with our agents for the purposes of communicating Beach Road Wine offers only. They will NOT be sold or rented to any other companies.

Beach Road Wines regards customer privacy as an important part of our relationships with our customers.  The following applies to all Beach Road Wines users, and conforms to internet privacy standards.

Collection of Information
In order to use the Beach Road Wines website, we may require information from you in order to provide the best service possible.  All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including emails.  Any information collected by Beach Road Wines is collected via correspondence from you and your company.  The may be via telephone, email, mail, in person, booking forms, fax or directly through our website.

Storage of Collected Information
The security of your personal information is important to Beach Road Wines.  When you enter sensitive information (such as credit cards numbers) on our website, we encrypt the information using secure socket layer technology (SSL).  When Credit Card details are collected, we simply pass them on in order to be processed as required.

Access to Collected Information
If you personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@beachroadwines.com.au.  If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Beach Road Wines uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by unsubscribing from the email list or emailing us at admin@beachroadwines.com.au.

Third Parties
Your details remain yours and may only be shared with our agents for the purposes of communicating Beach Road Wine offers. They will NOT be sold or rented to any other companies.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Beach Road Wines site to external entities are not covered within this policy.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Beach Road Wines Security Policy

Beach Road Wines uses the PayPal Payment Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the PayPal gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Beach Road Wines or any outside party.

For more information about PayPal and online credit card payments, please visit www.paypal.com

Booking and Confirmation
Tentative bookings will be held for a period of two weeks (14 days), after which time it will automatically lapse.  Your booking will be reserved upon receipt of, a non-transferable deposit of $200 per function or $1000 full venue hire.

Alternative deposits arranged by negotiation.  Beach Road Wine accepts Visa, MasterCard and Amex (surcharge will apply), EFT and cash.

Beverages on consumption and/or cakage are to be paid upon completion of the event via a credit card authority supplied when the agreement is signed and deposit is paid.

Confirmation of Final Numbers and Final Payment
Confirmation of final numbers, menu and beverage is required no later than 7 working days prior to the function.  This is the minimum number of catered guests for which you will be charged.  No refunds are given for absent guests (no shows) on the day.  Special Dietary and allergy requirements must also be given at this time.

Final payment can be made prior to or on the day of the event.  Payment may be made by EFT, Mastercard, Visa or cash.  Payment made by American Express will incur a surcharge of 2.5%.  Beach Road Wines do not accept split bills.

Cancellation
A booking deposit will be fully refunded if cancellation is received 14 days prior to the function date (less $25 for processing and handling).  Cancellations within 14 days will lose deposit.

Consumption
No food or beverage of any kind will be permitted to be brought into the venue for consumption at the function by the client or by guests, invitees or persons attending the function, except by prior arrangement with management.  A fee of $25 per item will be charged.

Glasses
Removal of Beach Road Wines Glasses is considered theft.

Public Area
Unfortunately Beach Road Wines cannot guarantee the exclusive use of the greater cellar door area unless a full venue hire has been confirmed.

Set up and delivery of equipment
Clients are responsible for the cost involved in ensuring set up and break down time on all function space.  All deliveries must be prior advised to the venue and must be marked with the name and date of the function.  Beach Road Wines will not be responsible for the movement of goods from the loading area to the function area.  The venue does not have a storage facility.  Beach Road Wines will not accept responsibility for any injuries sustained to any person as a result of equipment installed by the client’s servants.

Legal Obligation
In line with our Responsible Service of Alcohol policy, food must be included for your function.  You cannot have a function where only drinks are consumed.

The client will be held responsible for any damage to, or sustained to Beach Road Wines by the client or invitees, other than damaged caused by Beach Road Wines management or staff.  Beach Road Wines will not accept responsibility for any injuries sustained to any person as a result of equipment installed by the clients’ servants.  It is the client’s responsibility to ensure that all attendees behave in an orderly manner during the event.  Beach Road Wines accepts no responsibility for the damage to, or loss of any gifts or goods before, during or after a function.  Any items left at Beach Road Wines longer than one week after the event will be discarded.

Fire exits and extinguishers are to be kept clear and visible at all times.  In accordance with legislation, no smoking is permitted anywhere within the premises.

Clients and their guests will be expected to vacate the premises within 30 minutes of the end of their function.  Any externally hired equipment is to be removed within 24 hours of the event, unless otherwise agreed with Beach Road Wines.  Failure to comply may incur further costs.

Agreement
By confirmation of booking, the client acknowledges and agrees to the terms and conditions as detailed in this document

Bookings
To make a tentative booking the client must submit a Beach Road Wines Wedding Enquiry Form to management.

Pricing
Upon receipt of the Wedding Enquiry Form, Beach Road Wines will provide the client with a written quote, all prices are current at the time of the quotation and are subject to revision by the manager prior to confirmation of booking.

Confirmation of Booking
Confirmation of a booking by the client must be in writing within 14 days of receiving the quote.  Should your deposit not be returned within 14 days, Beach Road Wines management reserves the right to release the date and allocate the space to another client.

Dietary Requirements
Special dietary and allergy requirements must also be given at the time of confirmation of your booking.  An extra charge of $5.00 per person is incurred for gluten free requirements.

Security Deposit
A minimum non-transferable deposit of $1000 is required at the time of booking.

Minimum Spend
A minimum spend of $8000 is required for all weddings unless otherwise agreed in writing with prior approval from Beach Road Wines.

Final payment and numbers
Confirmation of final numbers, menu and beverage is required with final payment no later than 7 working days prior to the function, at which time the deposit is deducted.  This is the minimum number of catered guests for which you will be charged. No refunds are given.

Cancellation
In the event of a cancellation by the client, the deposit will be refunded if the cancellation is received 14 days prior to the function date.  This term may be altered by the discretion of the Beach Road Wines management.

Reduction of guest numbers
In the event that within 30 days prior to the event, the expected attendance figure is reduced by more than 20%, the client may be liable to pay for up to 50% of the resultant reduction in function cost (based only on the reduction in excess of 20%).

Client responsibly
The client if required to inform all relevant persons involved in the organising of the function, whether colleagues or contractors, of the venue’s Terms and Conditions.

External Suppliers
Any external suppliers are to contact and visit Beach Road Wines at a minimum of two days before the wedding date.  Beach Road Wines will be liable for any damage incurred to external supplier’s equipment.

Damages
The client is held responsible for any damage to, or sustained to Beach Road Wines by the client or invitees, other than damage caused by Beach Road Wines management of staff.

Compliance and Liability
It is understood that the client will conduct their function in an orderly manner in full compliance with the venues management and with all applicable laws.  Beach Road Wines reserves the right to exclude or eject any and all objectionable people from the function or the premises without liability.

Loss or Theft
Beach Road Wines does not accept any responsibility for the damage, or loss of any gifts or goods before, during or after a function.  Any items left at Beach Road Wines longer than one week after the event will be discarded.

Alcohol
Beach Road Wines reserves the right (under the Liquor Licensing Act) to refuse service of alcohol to intoxicated or disorderly patrons.  There patrons may also be asked the leave the premises.

Noise
All functions must comply with Liquor Licensing regulations.  It is a condition of our licence that all evening entertainment finishes as 11.00pm with all guests to depart the property prior to 12.00am (midnight).

Fire Exits and Extinguishers
Fire exits and extinguishers are to be kept clear and visible at all times.

Smoking
In accordance with legislation, no smoking is permitted anywhere within the premises.  Smoking is allowed in nominated area’s only.

Security
Security is mandatory for all weddings held at Beach Road Wines.

Commencement and Vacation of Venue
The client agrees to begin and vacate the venue at the scheduled times agreed upon.  In the event that the function should go beyond the agreed finish or if the following client is inconvenienced, the manager reserves the right to charge whatever the extra costs are reasonably incurred to ensure the smooth operation of the function.

Set up and delivery of equipment
Clients are responsible for the cost involved in ensuring set up and break down time on all function space.  All deliveries must be prior advised to the venue and must be marked with the name and date of the function.  Beach Road Wines will not be responsible for the movement of goods from the loading area to the function area.  The venue does not have a storage facility.

Beach Road Wines will not accept responsibility for any injuries sustained to any person as a result of equipment installed by the client’s servants.

Consumption
No food or beverage of any kind will be permitted to be brought into the venue for consumption at the function by the client or by guests, invitees or persons attending the function, except by prior arrangement with management.

Confetti and scatters
No confetti or scatters, or similar, are permitted anywhere in the venue including the grounds.  Removal of such substances will be at the cost of the client.

Cleaning
General Cleaning is included in the cost of the function.  However, additional cleaning charges may be incurred where a function has created cleaning requirements which are considered to be over and above normal.